Booking Policy

You make Bookings from gnrl.co or generalstandards.co, or General Standards will manually schedule a Booking.

In general, you will make a Booking to:

• Schedule in any work that is required (a Work Window); or
• Have a consultation.

You may need to make a number of Bookings throughout a Matter.

Bookings usually include a consultation at the start of the Work Window, and then we will produce the work and send it to you for written feedback and amendments within the Work Window.

All Work Windows are a best estimate and made in good faith. If more time is required, General Standards will let you know.

If it is your responsibility to inform General Standards of any deadlines. General Standards accepts no responsibility for third party deadlines which it has no knowledge of or has not agreed to meet.

Where a Booking is for a service with a Fixed Fee (including consultations) we may require payment at the time of the Booking.

Where General Standards cancels a Booking, it will reschedule you to the next available Booking (which you may confirm if convenient, and if not, reschedule to the next available better time).

If you can't get a Booking at the right time, or something is urgent, please email [email protected]